Terms & Conditions

TURNAROUND TIME
In-stock gift shop orders ship in 1–2 business days. Custom orders take 2–3 weeks from the time your order is approved and paid. During the holiday season, please allow up to 4 weeks for custom orders. Orders are made in the order they are received.

Have a deadline? Let us know BEFORE you order and we'll tell you if it's doable. A lot of times we can accommodate! Rush orders are available based on our current workload and may include a rush fee. Please note that choosing faster shipping does not shorten production time; it only affects how long your order takes to reach you once it ships.

PLACING A CUSTOM ORDER
For business, school, team, church and organization orders, contact us with your logo or idea, the styles you'd like (browse Company Casuals), colors, sizes, quantities and the date you need it. We'll send you a quote and a mockup to approve. Production begins once your mockup is approved and your invoice is paid.

• There are no order minimums. Larger orders receive better pricing.
• Please review your mockup carefully, including spelling, names, numbers, sizes, colors and placement. We produce exactly what is approved, so changes after approval may delay your order or add charges.
• Logo setup or digitizing fees may apply for new logos.
• By sending us a logo or artwork, you confirm that you have the right to use it.
• If a garment style or color becomes unavailable from our supplier, we'll contact you about a similar option before substituting.

PERSONALIZED ITEMS
To avoid delays, please include the name or monogram (first, LAST, middle), thread or vinyl color, and font with your order. Please double-check spelling, as items are made exactly as entered.

PAYMENT
Payment is due when your order is placed or when your invoice is sent. Production does not begin until payment is received. Invoices should be paid within 24 hours unless other arrangements have been made. Tennessee sales tax is added to orders as required.

PICKUP & SHIPPING
Local pickup is always free at 617 Parson Road, Shelbyville, TN, Tuesday–Friday 9 AM–5 PM and Saturday 9 AM–2 PM. We ship within the United States only using USPS. Please double-check your shipping address at checkout. Sew Sudberry is not responsible for items shipped to an incorrect address or lost in the mail once accepted by USPS. See our Shipping page for free shipping details.

RETURNS & EXCHANGES
ALL SALES FINAL. Due to the personalization/customization of the items we create, WE DO NOT accept returns or issue refunds on items. If we have made a mistake on your order, you must notify us within 3 DAYS and we can make arrangements for you to return the item and receive a replacement. We will provide you with a replacement once the original item(s) has been returned. If you do not notify us within the first 3 days after receipt, ALL SALES ARE FINAL and no replacement or refund will be issued. If you need to cancel an order, and your order has not started production, you may be issued STORE CREDIT.

COLORS
We work hard to show colors accurately, but every screen is different, so thread, ink and garment colors may vary slightly from what you see online.

QUESTIONS?
Email info@sewsudberry.com or call 931-703-2427 (Tuesday–Friday, 9 AM–5 PM). We'd love to help!