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ALL SALES FINAL. Due to the personalization/customization of the items we create, WE DO NOT accept returns or issue refunds on items. If we have made a mistake on your order, you must notify us within 3 DAYS and we can make arrangements for you to return the item and receive a replacement. We will provide you with a replacement once the original item(s) has been returned. If you do not notify us within the first 3 days after receipt, ALL SALES ARE FINAL and no replacement or refund will be issued. If you need to cancel an order, and your order has not started production, you may be issued STORE CREDIT.